Affected by the COVID-19, flight delays, logistics delivery and shipping time will be delayed, Please understand!

DELIVERY & SHIPPING

Delivery Time = Processing Time + Shipping Time

PROCESSING TIME

All items requires 3-5 business days to handcraft.

SHIPPING TIME

MethodShippingTimePrice
Standard Shippingto US,UK,AU,CA,FR,DE5-12 Business Days$9.99
Standard Shippingto Other Countries10-18 Business Days$9.99
Urgent Shipping2-5 Business Days$24.99

*Please note that the time frame mentioned above doesn’t include production time and account for delays caused by vendors or service and weather disruptions.

SHIPPING INFORMATION

Please note that the shipping address will be take from PayPal record (Via PayPal checkout).If your shipping address is different from your billing address, please specify this during checkout.

The address can be changed before we ship your orders. However we are unable to change the shipping method or address once we ship your orders.

ORDER CONFIRMATION

After you complete your purchase. You will receive an “Order Confirmation” email (check your spam folder if you can’t find it) Make sure all info is correct. If you have any questions, Please contact us anytime:cs@moonlampwithphoto.com 

TRACKING AN ORDER

We will send out notification again when your order is ready to ship, issues your shipment tracking number, and provides a direct link to the carrier’s package-tracking site.  This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here: Tarck Order

IMPORTANT

When the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs,if you require refund.Please note that the personalized items there is a 30% restocking fee.

Return / Exchange Policy

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 90 Return Policy.
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy.

1. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
2. You received the wrong product or photo. If the picture’s appearance is different from the photo provided to moonlampwithphoto.com.
3. Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

The following reasons are NOT covered by our 90 day return policy, and we are not liable for these issues.

1. Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
2. Products are damaged by misuse, mishandling, or poor maintenance.
3. By placing an order on moonlampwithphoto.com, you are responsible for the cost of return shipping back to moonlampwithphoto.com. Please refer to our return policy for further information on how to make a return.

Return Process

To request a return, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please contact us visa Email :cs@moonlampwithphoto.com

Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.

Cancellation Policy

Customers are able to cancel or change within 24 hours for free . Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.

moonlampwithphoto.com reserve the right to void refund/return that shows signs of modification, abuse or damage beyond “normal use”, as deemed by our Warehouse staff.